Labels Folies > General conditions of sale

General conditions of sale

It is beforehand specified that these present Conditions govern sales, by Each purchase on the site is governed by the General Terms and Conditions applicable at the date of the order. By validating your order, you accept without reservation our General Terms and Conditions of Sale after having read them.

Our site is administered by SARL ART ET PUB.

- Capital: €70.000
- Siren: 521 076 984 (R.C.S Ajaccio) APE Code: 7410Z
- VAT number: FR13521076984


1.1 - The prices of our products are indicated in pound sterling, all taxes included and excluding delivery charges.
1.2 - All our products, regardless of their origin, are payable in pound sterling.
1.3 - Labels Folies reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in effect at the time of order validation.
1.4 - The articles remain the property of Labels Folies until full payment of the price.


2.1 - Orders are only taken on the website:
2.2 - Orders can be made from a fixed computer, a smartphone or a digital tablet.
2.3 - Any order implies acceptance of the prices and descriptions of the products available for sale.
2.4 - Labels Folies reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.
2.5 - The buyer can find all the details concerning his order in his customer space, namely : his order form, his delivery note, his invoice and his parcel tracking number.


3.1 - You declare that you have read and accepted these General Terms and Conditions of Sale before finalizing your order.
3.2 - At the validation of your order, payment is immediate.
3.3 - The validation of your order therefore implies acceptance of the General Terms and Conditions of Sale. Unless proven otherwise, the datas recorded by provide a proof of all transactions made by and its customers.


4.1 - Labels Folies manufactures within 24/48h all your orders except closed days and public holidays.
4.2 - Order processing is automated from order taking, manufacturing, shaping, packaging, to shipping.
4.3 - Colors, Texts and Writing will no longer be modifiable once the command has been validated.


5.1 - The products purchased on the website are delivered in France, throughout Europe, the French overseas departments and territories beyond.

5.2 - Your order will be delivered to the delivery address indicated at the time of your order.
5.3 - The times indicated are the usual periods, i.e. 48 hours.
5.4 - Labels Folies offers you 3 delivery methodes :

              ; 1/ Standard letter delivery directly to your letterbox (only for labels and label packs).
                2/ Letter delivery directly to your letterbox (only for labels and label packs).
                3/ Royal Mail delivery for all large products (Mugs, Pillows, Lunchboxes, Water bottles, Bags, T-shirts , Accessories).

5.5 - Any return of merchandise for "incomplete address " or " does not live at the address indicated ", the customer undertakes to provide the exact address for the reshipment of his order with a shipping fee of £6.99 for large orders (delivery method 3) and £0.99 for labels and label packs per Credit Card or Paypal payable and adressed to the company that owns the site : Étiquettes Folies Zone industrielle de Caldaniccia, 20167 SARROLA CARCOPINO.
5.6 - All orders returned for the following reasons: "incomplete address ", " does not live at the address indicated ", "unclaimed parcel;, " failure to claim ", " failure to pay the cost of returns subject to a claim beyond 3 months " will be considered lost and non-refundable.


6.1 - The payment of your purchases is made :

        - By Credit Card : Visa, MasterCard, and other credit cards
        - By Paypal

6.2 - Orders paid by Credit Card or Paypal are immediatly debited from the buyer's account and processed automatically according to the terms specified in the Order Processing section.
6.3 - The Labels Folies website does not accept payments by bank transfer or cash money order.


7.1 - All payments are secured by Hipay bank using SSL encryption process.


8.1 - According to Article L121-20 of the Consumer Code, you have a period of fourteen clear days to exercise your right of withdrawal for the products without having to justify your reasons or pay any penalty, with the exception, if applicable, of return and shipping costs. The period limit mentioned above runs from receipt of the package.

8.2 - The right of retraction and refund cannot be exercised for personalized products according to consumer's specifications or clearly personalized in accordance with Article L. 121-20-2 of the French Consumer Code.

Consult your rights of retractation / withdrawal, by clicking HERE


9.1 - For any item to be exchanged (Excluding personalized items)

Return the item you want to exchange to us:

ZI de Caldaniccia

with an explanatory note about the exchange, and especially your order number. With a credit card or Paypal payment of £6.99 for shipping costs.

Attention ! The exchange can be made on an item of the same value or more.

If the item you want exceeds the amount you have already paid, calculate the difference you owe without taking in account any current offers and discounts, and then make the payment including shipping costs.


10.1 - Claims without specifying the order number won't be taken into account.
10.2 - All claims sent by email or by post / mail with acknowledgement of receipt, made after 3 months, will be considered invalid.
10.3 - The company declines all responsibility for the quality of the products if they have been used or damaged during reconditioning or transport to our company. They won't be neither exchangeable nor refundable.
10.4 - For claims relating to the receipt of a damaged package, you will be asked to send by email or post with acknowledgement of receipt, photographs of the packaging and deteriorated products, will only be taken into account the products appearing on these prooves.
10.5 - In some cases of non-payment, you will be asked to justify your claim by email to, or by writing to our postal address with proof of bank debit reversed. It must include your name, first name, the name of your bank and the debit line.
10.6 - All lost or not received orders will be returned 15 days after the date of purchase, no refund can be made for these orders.


Right to retract

You have the right to withdraw from this contract without giving any reason within fourteen days.
The withdrawal period expires fourteen days after the day on which you, or a third party other than the
carrier and designated by you, physically takes possession of the last property.
Exercise of the right of withdrawal :
To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous declaration (for example, letter sent by post, fax or e-mail) by post to
the address : Étiquettes Folies zone industrielle de caldaniccia 20167 Sarrola-Carcopino.

- Email address :

You can use the form of withdrawal form but it is not obligatory.

Cancellation / Withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract.)

- At the company's attention Étiquettes Folies zone industrielle de caldaniccia 20167 Sarrola-Carcopino
- Email address :

- I, the undersigned Mr / Mrs _____________________________________________________
  hereby notify you of my withdrawal from the contract for the sale of the goods________________
  for the service provision below
- Ordered on ________________________  received on _____________________________
- Name of the consumer ______________________________________________
- Consumer address ___________________________________________________________________________________________

- Date________________________________
- Signature of the consumer (only in case of notification of this form on paper) ________________________________

For the withdrawal period to be respected, it is sufficient that you transmit your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
You will be responsible for the direct costs of returning the property.

Consequences of the right of withdrawal

You will have to send back or return the property, to Étiquettes Folies Zone industrielle de caldaniccia 20167 Sarrola-Carcopino.
Without undue delay and, in any case, no later than fourteen days after you have communicated to us your decision to withdraw from this contract.
This period is considered respected if you return the good before the expiry of the period of the fourteen- day period.
In the event of your withdrawal from this contract, we will refund all payments received from you, including delivery charges (except for any additional charges arising from  your choice of a method of delivery other than the cheaper standard delivery method proposed by us) without undue delay and, in any case, no later than fourteen days from the day we are informed of your decision to withdraw from this contract.
We will refund using the same means of payment as you used for the original transaction, unless you expressly agree otherwise; In which case, this refund will not cause any costs for you..
We may defer the refund until we have received the goods or until you have provided proof of shipment of the goods, whichever is the earlier and first.
Your liability is only incurred with respect to the depreciation of the good resulting from manipulations other than those necessary to establish the nature, the characteristics and the good functioning of this good.

Exception to the right of withdrawal

The exercise of the right of withdrawal is excluded for the following contracts :
- The contracts for the supply of goods made to the consumer's specifications or clearly personalized.
- The contracts for the supply of goods likely to deteriorate or expire rapidly.
- The contracts for the supply of goods which have been unsealed by the consumer after delivery and which can not be returned for reasons of hygiene or health protection.
- The contracts for the supply of goods which, after delivery, and by their nature, are inseparably mixed with other items.
- The contracts for the supply of goods or services whose price depends on fluctuations in the financial market beyond the trader's control and which may occur during the withdrawal period.